The Wellbeing Service (IAPT)

The Wellbeing Team (formally known as The Enhanced Primary Mental Health Service - EPMHS) delivers Improved Access to Psychological Therapies (IAPT) in Hertfordshire. The service provides psychological interventions for people with mild to moderate depression and anxiety disorders including Panic, Obsessive Compulsive Disorder, Generalised Anxiety, Post Traumatic Stress and Health Anxiety.

The aim of the service is to help people across the county to be able to access psychological therapy and social care support towards achieving better psychological health and well-being, enabling them to gain or remain in employment and to participate in daily living activities.

We work in line with NICE Guidelines in a model of care that treats mental health problems and teaches people skills in order to recover and/or improve their day-to-day life.

What do we offer?

We offer rapid access, via self referral or your GP, to a range of short term interventions. Our team consists of experienced mental health professionals including Health Professionals Council (HPC) Registered Psychologists, High Intensity Workers and Psychological Well-being Practitioners, who offer a variety of different types of help including:

  • Psycho-educational Workshops
  • Computerised Cognitive Behaviour Therapy (CCBT), which can be accessed from the comfort of your own home
  • Sign-posting to other community resources
  • Facilitated self-help
  • Self-help Information
  • Individual Cognitive Behaviour Therapy (CBT), usually involving around 12 sessions

How do I get help from the Wellbeing Service?

If you would like help from our service you can use the following methods:

Select and click on the link for your area which will take you to our secure online form (hosted by the University of York)
Once you have completed the form please close the page/site in order to return to our website.

If you live in Stevenage, Hatfield, Welwyn Garden City, Welwyn, Letchworth, Hitchin, Hertford, Ware, Bishops Stortford, Cheshunt or surrounding villages please click here for the North and East Hertfordshire online self-referral form.

If you live in Hemel Hempstead, Kings Langley, Abbotts Langley, Watford, Rickmansworth, Radlett, Borehamwood, St Albans, Tring or Surrounding villages please click here for the West Hertfordshire online self-referral form.

Alternatively you can:  
Call our Single Point of Access service on 0300 777 0707

  • Pick up a self-referral form from your GP surgeryor ask your GP to make a referral
  • Fill in our PDF form below and send it back to us via email or post

To refer yourself by using our online PDF form, you will need to follow the instructions below, step by step:

  • To open the self referral form please click here.
  • Fill in the form (disregarding any messages about "Signing", if they appear on your screen)
  • Once the form is completed go to "file" and select "print"
  • In the print window, select in the printer list "AdobePDF" or "Cute PDF writer". Then click "print" or "OK"
  • A window will open, allowing you to save your document onto your computer. Select "Desktop" and click "save"
  • Once the file is saved, attach the completed form to an email which you send back to us at:

Or ring our Single Point of Access on 0300 777 0707 or ask your GP to make a referral.

Where are we?

Wellbeing Teams are located across Hertfordshire and clients are seen in GP surgeries and other community settings. 

What Should I Expect?

After a referral has been made, we will arrange to have a brief discussion with you by telephone, to find out more about your problems and to make sure that we are the best service for you. If at this point it is agreed that our service can help you, an appointment will be made for an assessment appointment with one of our clinicians.

Stepped Care

We use a stepped care approach to psychological therapy for the majority of clients, which means that we offer the least intensive type of treatment that is acceptable to clients first.  Research shows that people often get better with shorter and less intensive treatments, which also interfere much less with life in terms of your time commitments.  However, if a less intensive treatment turns out to be ineffective, then you can be stepped up to a different or more intensive type of treatment.  In this way the service aims to meet individual needs during treatment.

Please find below some information about how data information is dealt with within the service, and a questionnaire that we ask clients to complete in advance of the initial telephone assessment:

If you would like to see our self help information please click here

Contact Details

For all general enquiries please contact

Please note that this email is for general enquiries only. If you would like to make a referral to the service please ring our Single Point of Access 0300 777 0707.