Learning from Deaths
In March 2017 the National Quality Board issued the guidance on the actions all NHS Trusts should undertake to learn from a review of the care provided to patients who die stating it should be integral to a provider’s clinical governance and quality improvement work.
HPFT have developed a policy on Learning from Deaths setting out the work to be undertaken to review care provided to service users who die in our care.
The views of families and carers is really important to us and so if you have any concerns about the care and treatment of someone who has died in our services we would like to hear from you so we can discuss with you how we would review our involvement. If you would like to contact us please contact our Patient Advice and Liaison team on PALS.Herts@hpft.nhs.uk