Our CQC rating
In April 2019 HPFT received a rating of ‘Good’ by the Care Quality Commission (CQC), the body that regulates all hospitals, health and social care providers.
The rating provides evidence that HPFT's services are safe, effective, caring, responsive and well-led. Two of the our core services – Forensic inpatient services and Wards for people with a learning disability – have been rated ‘Outstanding.’
The CQC inspectors praised staff working within the Trust, commenting that:
“Staff behaved in a kind, respectful and compassionate manner when interacting with patients. Staff always took time to listen to patients and fully understand what support they required.”
The CQC noted that HPFT leaders and managers at all levels are visible and approachable. There is good engagement with staff, service users and partners. Service users are involved in service improvement and their feedback is used to change practice.
The CQC also recognised the impact that the Trust’s investment in IT systems and innovation projects is having in enabling staff to deliver improved safety and better outcomes for service users.
There are areas that ‘require improvement’, including baseline staffing levels and some environment safety concerns. These are issues of which the Trust is already aware and taking action.
HPFT’s Chief Executive, Tom Cahill, said:
“We’re proud to be one of a number of mental health and learning disability trusts that have received a ‘Good’ rating across England. The report provides a clear endorsement of our hardworking and dedicated staff as, in the CQC’s own words: ‘Staff showed caring, compassionate attitudes, were proud to work for the Trust and were dedicated to their roles.’
“These results come at a time when demand for our services is higher than ever. We have continued to improve while treating greater numbers of people.
“These results also move us closer to our ambition deliver Great Care and Great Oucomes – providing excellent mental and physical care at the heart of the community.”
The last inspection took place from 23 January – 9 February 2018. For more information and the inspection reports, you can visit the CQC website by clicking here.