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Our customer care standards

Along with the values and behaviours framework, we have developed a set of customer care standards that clearly state our commitments to our customers.

We define our customers as:

  • People receiving services from us and their families
  • Our staff
  • Other organisations we work in partnership with
  • Our commissioners and referrers 

As a Trust we will work towards ensuring we consistently deliver against these standards. We will also ensure that these are clearly communicated, measured and delivered against.


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