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NHS National Staff Survey

The results of the 2020 NHS Staff Survey have been published today and Hertfordshire Partnership University NHS Foundation Trust (HPFT) is celebrating another year of great results. NHS organisations across the country take part in this annual survey, the results of which are used to improve working conditions for staff and, ultimately, improve patient care. HPFT had over 1800 colleagues (52 per cent) completing the confidential survey.

The national survey of NHS staff has shown that the team at HPFT overwhelmingly believe that what each of them does makes a positive difference to the lives of service users and the care of service users is HPFT’s top priority, regardless of where people work in the Trust or their job role. 

Chief Executive, Tom Cahill said, “I know all of our people do an outstanding job every single day and that great care and great outcomes for service users is what unites us all - it is at the heart of everything we do, so it’s fantastic to see that reflected in the national survey results.”

The survey revealed that over three quarters of staff would recommend HPFT as a place to work and that over three quarters would recommend the Trust to their own family and friends if they needed our care.

The results also showed that staff felt valued, respected and supported in a culture where they feel safe, where they can raise concerns, and where they feel motivated and supported to give the best of care. 

As everyone knows, 2020 was a year like no other due to COVID-19 and all of the difficulties that this presented NHS organisations. The Trust welcomes the detailed feedback that the survey gives - Chief Executive,  Tom Cahill, said, “It is especially important to get this wealth of feedback at this most difficult of times - learning what we did well and what we can do better. It will help inform our plans for recovery and help ensure that HPFT becomes an even better place to work for all of us”.

A deeper dive into the detail of the survey results shows that the Trust has done well in looking after the Health and Wellbeing of staff, with a very positive response to questions on that theme.  This year’s results showed a significant improvement on last year’s, in an area the Trust had done well on then and despite the challenges presented by the pandemic.

Comparing HPFT to the rest of the NHS across all questions, 57 out of 78 of our scores were above the national average for the 52 similar Trusts that the Trust is compared to.

Morale is high and there was great feedback about the support staff get from immediate managers.  The ratings of Staff Engagement, Quality of Care and the Trust’s Safety Culture are among the highest in the country. 

The survey did highlight some areas that require further improvement, as a small number of staff still experience bullying and harassment at work. Although the results show that this has improved since last year, The Trust Leadership Team has pledged to do everything possible to eliminate it. 

The Trust Leadership also committed to an even greater focus on equality, inclusion and diversity this year, particular in relation to the experience of BAME staff. Whilst many of the scores have improved since last year, there is still a difference in the experience of BAME colleagues. 

Tom Cahill said, “This is not right. We will keep working with our BAME staff network to improve this and we won’t stop until there is true equality in BAME staff’s experience and we can feel proud that BAME staff have the same outstanding experience as white colleagues.

Overall I would say that these results show that we are continuing on our good to great journey. We are continuing to perform very well and improve in many areas, but there are still some areas where we need to do more. We will engage with all of our people to identify the areas that staff consider to be the key areas for improvement and, together, we will become an even better place to work and to receive care.”

The survey results and associated documentation can be viewed here 

Tom concluded,

“I would like to say a very heartfelt thank you to all our staff, for all that they do, day in day out, to improve the lives of our service users and their families.”


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