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Coronavirus – latest information about our services

Latest Update (September  2020)

Our mental health and learning disability services are open, so help us help you to get the support you need.

  • Get in touch if you need to some advice for yourself or someone you care for:
     Our 24/7 freephone number is: 0800 6444 101
  • Or you can live webchat with a member of the helpline team by clicking the red button on our website Monday-Friday 7am-7pm
  • Or you can call NHS 111 and select option 2 for mental health services
  • You can also find lots of self-help advice and the option to self refer on our Hertfordshire IAPT (Wellbeing) website here

Our services are  open, but we have changed  the way we do things to allow us to respond the current coronavirus outbreak:

In line with national ‘social distancing’ guidance we are trying to minimise all face-to-face contact with service users, to keep you and our staff safe.

That means at times you may have a telephone call rather than a visit from the team or attend a clinic.  This will be agreed with you directly.

We ask that you attend our hubs/services ONLY if you have a scheduled appointment.

Visits to our inpatient services are still being  restricted.   Please contact the unit you wish to visit before making your journey, to check the current arrangements.

Advice for Service Users attending Face to Face Appointments during COVID-19 (Coronavirus) 

If you are attending a face to face appointment at a Trust site, please follow Government advice and bring a face covering to wear. Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website.

Please do not arrive more than five minutes before your appointment time, this will help us maintain social distancing in all our communal and areas, and provide the safest possible care.

For more guidelines to read before you attend your appointment and about  what to expect and how to prepare for a face to face appointment, please see the attached guidance:

Thank you for your support and understanding.

Further support and information

In the event you urgently need mental health support you should contact services in the following way click here

For further information, support and guidance about coronavirus please click here 

Our website is being updated regularly to keep you informed of any further service changes and available support/guidance.


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