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Coronavirus – latest information about our services

Latest review and update (5 November 2020)

Our mental health and learning disability services will remain open throughout the national lockdown in November. so help us help you to get the support you need.

Get in touch if you need to some advice for yourself or someone you care for:

  • Our 24/7 Single Point of Access freephone number is: 0800 6444 101
  • Or you can live webchat with a member of the helpline team by clicking the red button on our website Monday-Friday 7am-7pm
  • Or you can call NHS 111 and select option 2 for mental health services
  • In a mental health crisis situation people should call our Single Point of Access free-phone number above, or alternatively they can call NHS 111, selecting option 2.
  • Dial 999 for the emergency services, if a person is seriously ill or injured.
  • You can also find lots of self-help advice and the option to self refer on our Hertfordshire IAPT (Wellbeing) website here.

Our services are  open, but we have changed  the way we do things to allow us to respond the current coronavirus outbreak:

In line with national ‘social distancing’ guidance we are trying to minimise all face-to-face contact with service users, to keep you and our staff safe.

That means at times you may have a telephone call rather than a visit from the team or attend a clinic.  This will be agreed with you directly.

We ask that you attend our hubs/services ONLY if you have a scheduled appointment.

Visits to our inpatient services are still being  restricted.   Please contact the unit you wish to visit before making your journey, to check the current arrangements.

Advice for Service Users attending Face to Face Appointments during COVID-19 (Coronavirus) 

If you are attending a face to face appointment at a Trust site, please follow Government advice and bring a face covering to wear. Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website.

Please do not arrive more than five minutes before your appointment time, this will help us maintain social distancing in all our communal and areas, and provide the safest possible care.

For more guidelines to read before you attend your appointment and about  what to expect and how to prepare for a face to face appointment, please see the attached guidance:

Thank you for your support and understanding.

Visiting at HPFT sites

We do recognise the importance of visiting, and how valuable it is to our service users and recovery, so we want to keep supporting this where we can. All visits to our inpatient and community sites are currently by prior arrangement only. This is helping us make sure we can safely accommodate the number of people in our buildings at all times, maintain social distancing in all our communal areas and wards, and provide the safest possible care to our patients. Before visiting, please contact the staff looking after your friend or relative to see if a visit is possible and to discuss appropriate arrangements.

You will be asked if you have any signs or symptoms of COVID-19 (new, persistent cough and/or a temperature, a loss or change to their sense of smell or taste). If you do, then please do not try to visit. In addition on the day of the visit you will again be screened for symptoms of COVID 19 before being allowed to enter. If you have someone in your household with COVID-19 symptoms then please do not visit.

All visitors to our inpatient or community sites, except children and babies under the age of three, will need to wear a face mask at all times. If you don’t have your own, masks can be provided when you arrive on site.

Further support and information

In the event you urgently need mental health support you should contact services in the following way click here

For further information, support and guidance about coronavirus please click here 

Our website is being updated regularly to keep you informed of any further service changes and available support/guidance.


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