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Coronavirus – latest information about our services

Our mental health and learning disability services remain open throughout any level of local/national restrictions, to help us help you to get the support you need.

Get in touch if you need to some advice for yourself or someone you care for:

  • Our 24/7 Single Point of Access freephone number is: 0800 6444 101
  • Or you can live webchat with a member of the helpline team by clicking the red button on our website Monday-Friday 7am-7pm
  • Or you can call NHS 111 and select option 2 for mental health services
  • In a mental health crisis situation people should call our Single Point of Access free-phone number above, or alternatively they can call NHS 111, selecting option 2.
  • Dial 999 for the emergency services, if a person is seriously ill or injured.
  • You can also find lots of self-help advice and the option to self refer on our Hertfordshire IAPT (Wellbeing) website here.

We understand that outside of  health care settings things are changing, however our colleagues are still wearing their face masks to protect you, and we require you to continue to wear your mask while on our Trust premises. We are following the current national infection prevention guidelines across the Trust. The health and safety of all our service users and staff remains our top priority.

In line with national ‘social distancing’ guidance we are trying to minimise all face-to-face contact with service users, to keep you and our staff safe.

That means at times you may have a telephone call rather than a visit from the team or attend a clinic.  This will be agreed with you directly.

We ask that you attend our hubs/services ONLY if you have a scheduled appointment.

Visits to our inpatient services are still being  restricted.   Please contact the unit you wish to visit before making your journey, to check the current arrangements.


Advice for Service Users attending Face to Face Appointments during COVID-19 (Coronavirus) 

If you are attending a face to face appointment at a Trust site, all visitors to our services will be asked to wear a fluid repellent surgical face mask to ensure we protect you and our staff. Reception staff will ask you to use the hand sanitiser and will provide you with an approved surgical mask. Please keep the face mask on for the duration of your time in the building and avoid touching your face or adjusting the mask once you've put it on.

Please do not arrive more than five minutes before your appointment time, this will help us maintain social distancing in all our communal and areas, and provide the safest possible care.

For more guidelines to read before you attend your appointment and about  what to expect and how to prepare for a face to face appointment, please see the attached guidance:

Thank you for your support and understanding.

Guidance for people going on leave or being discharged from wards

COVID-19 Guidance for people going on leave or being discharged from wards

Further support and information

In the event you urgently need mental health support you should contact services in the following way click here

For further information, support and guidance about coronavirus please click here 

Our website is being updated regularly to keep you informed of any further service changes and available support/guidance.


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