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Visiting at HPFT sites

All the information on this page was updated on 21 May 2021

We recognise the importance of visiting, and how valuable it is to our service users and recovery, so we want to keep supporting this where we can.

Whilst some national COVID-19 restrictions remain in place, all visits to our inpatient and community sites are currently by prior arrangement only. This is so we can safely accommodate the number of people in our buildings at all times, maintain social distancing in all our communal areas and wards, and provide the safest possible care to our patients.

Before visiting, please contact the staff looking after your friend or relative to see if a visit is possible and to discuss appropriate arrangements. Please do not attend any of our sites without agreeing this in advance. 

You will be asked if you have any signs or symptoms of COVID-19 (new, persistent cough and/or a temperature, a loss or change to their sense of smell or taste). If you do, then please do not visit. In addition, on the day of the visit you will again be screened for symptoms of COVID 19 before being allowed to enter. If you have someone in your household with COVID-19 symptoms then please do not visit.

All visitors to our inpatient or community sites, except children and babies under the age of three, will need to wear a face mask at all times. If you don’t have your own, masks can be provided when you arrive on site.

Current advice for service users attending face to face appointments  

If you are attending a face to face appointment at a Trust site, all visitors to our services will be asked to wear a fluid repellent surgical face mask to ensure we protect you and our staff. Reception staff will ask you to use the hand sanitiser and will provide you with an approved surgical mask. Please keep the face mask on for the duration of your time in the building and avoid touching your face or adjusting the mask once you've put it on.

Please do not arrive more than five minutes before your appointment time, this will help us maintain social distancing in all our communal and areas, and provide the safest possible care.

For more guidelines to read before you attend your appointment and about  what to expect and how to prepare for a face to face appointment, please see the attached guidance:

Thank you for your support and understanding.

Guidance for people going on leave or being discharged from wards

COVID-19 Guidance for people going on leave or being discharged from wards

Further support and information

In the event you urgently need mental health support you should contact services in the following way click here

For further information, support and guidance about COVID-19 please click here 

Our website is being updated regularly to keep you informed of any further service changes and available support/guidance.

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