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Help for others


Help for others

In an emergency dial 999 or call Samaritans 116 123

Samaritans A national charity providing confidential support for people in distress 24 hours a day. Tel: 116 123

Email: jo@samaritans.org www.samaritans.org

HPFT Single Point of Access (SPA) Receives and screens all HPFT mental health services referrals in Hertfordshire. Tel: 0800 6444 101.

Hertfordshire NightLight  An out-of-hours weekend service for people in Hertfordshire who are feeling distressed or experiencing a crisis. Helpline available 6pm-12am and the centre is open until 2am, Friday to Monday. Tel: 01923 256 391 www.turning-point.co.uk/hertfordshire-nightlight

Maytree This s a charity providing residential sanctuary in a non-medical environment for people experiencing a suicidal crisis. Tel: 020 7236 7070 Email: maytree@maytree.org.uk www.maytree.org.uk

The Counselling Foundation Offers low cost counselling either through self-referral or via GPs. St Albans Tel: 01727 856693 Stevenage Tel: 01727 856693  www.counsellingfoundation.org/find-a-counsellor

Mental Health and Support Services

Below are some of the support services across areas of need available in Hertfordshire.

Children and Young People For support for children and young people click here


Spectrum Families and Young People’s Services support young people with drug and/or alcohol problems. Tel: 0800 652 3169 Email: Herts@cgl.org.uk Visit: https://www.changegrowlive.org/content/spectrum-families-young-peoples-service

Alcohol Concern support those affected by alcohol. Tel: 0203 815 8920 Drinkline Helpline Tel: 0800 917 8282 www.alcoholconcern.org.uk

The ‘No More’ Service offers intensive support to address the causes and consequences of substance use or offending behaviour, such as housing or homelessness, finances, health and wellbeing. The support is available to any adults in Stevenage. Tel: 01438 242666 (Stevenage Borough Council, ask for the No More Service), Email: nomore@stevenage.gov.uk Website: www.stevenage.gov.uk/housing/council-housing/111495/112097/

The Living Room An addiction recovery charity. It runs two centres in Hertfordshire: one in Stevenage and one in St Albans. Each centre provides intensive structured, abstinence-based, day treatment for adults (18+) with substance addictions and behavioural addictions. Stevenage Tel 01438 355649 St Albans Tel: 01727 854479 www.thelivingroom.me.uk

Spectrum - Hertfordshire Drug and Alcohol Services Helping people make and sustain the changes they need to reduce and, ultimately, stop their drug and alcohol use. Tel: 0800 652 3169 www.changegrowlive.org


#StayAlive App has essential suicide prevention features for use in everyday life. It has tools to help keep people safe in times of crisis, details of the emergency or support services to contact in Hertfordshire; a self-care section which includes breathing exercises; a LifeBox for storing special memories including photos and inspirational quotes.


Cruse Bereavement Care Hertfordshire Promotes the well-being of bereaved people and enables anyone suffering bereavement caused by death to understand their grief and cope with their loss. Has a 24-hour answerphone facility. Adult Helpline Tel: 01707 278389 Young Persons Helpline Tel: 01707 264293 www.cruse-hertfordshire.org.uk

Help Is At Hand  An NHS resource for people bereaved by suicide or apparent suicide. Includes a detailed advice booklet. www.supportaftersuicide.org.uk/help-is-at-hand  

Survivors Of Bereavement by Suicide (SOBS) A national charity providing dedicated support to adults who have been bereaved by suicide. They provide local support groups, a helpline, email support and support for the LGBTQ community. Tel: 0300 111 5065  www.uksobs.org

Families, Parents and Carers

Below are support resources specifically for parents or carers, however please see the Support for Young People section to find further services that can support you and your child.

Carers in Hertfordshire offer support and guidance to carers in Herts. They have a CAMHS groups specifically for parents. Tel: 01992 586969 www.carersinherts.org.uk

DrugFAM provide support to families, friends and carers who are struggling to cope with a loved one’s addiction to drugs or alcohol. Tel: 0300 888 3853 www.drugfam.co.uk

Families First offer support to the whole family through a variety of organisations. www.hertfordshire.gov.uk/familiesfirst

Home Start Herts A children's charity and family support service offering emotional and practical support to parents of children under 12. Tel: 01438 367788 www.home-startherts.org.uk

MindEd provide free educational resources on children and young people’s mental health. Visit the ‘MindEd for Families’ portal for advice. www.minded.org.uk

Single Point of Access are your one-stop location to refer your child into NHS mental health support (CAMHS, Step 2, Wellbeing Service)  Tel: 0800 6444 101.

The OLLIE Foundation (One Life Lost Is Enough) provide training to professionals working with young people to help them spot the signs of suicide and better support young people. Tel: 07966 332354 http://theolliefoundation.org/

Young Minds A confidential support helpline for parents concerned about their child up to 25 years. Tel: 0808 802 5544 www.youngminds.org.uk


Emmaus Supporting people to work their way out of homelessness, providing meaningful work and a stable home for as long as someone needs it. Tel: 0300 303 7555 www.emmaus.org.uk

Herts Young Homeless Services for 16-24 year olds who are experiencing homelessness. Emergency accommodation through Crashpad. Tel: 08000 355 775 or 0300 123 4043 (out-of-hours) www.hyh.org.uk

Home Group - Watford A social enterprise and a charity providing housing and supported housing services and products. Tel: 01923 819914 www.homegroup.org.uk

Shelter Advice 365 days of the year for people struggling with bad housing or homelessness through support and legal services. Tel: 0808 800 4444 www.england.shelter.org.uk


GamCare The main support organisation in the UK running the National Gambling Helpline and providing face-to-face counselling. Tel: 0808 802 0133 www.gamcare.org.uk

Money Advice Service Free and impartial money advice, set up by the government providing advice and guides to help improve your finances. Tel: 0800 138 7777 www.moneyadviceservice.org.uk 

National Debtline Information and clear advice on how to take back control. Tel: 0808 808 4000 www.nationaldebtline.org


Harmless A userled organisation that provides a range of services about self-harm including support, information, training and consultancy to people who self-harm, their friends and families and professionals.www.harmless.org.uk

SelfharmUK A project dedicated to supporting young people impacted by self-harm, providing a safe space to talk, ask any questions and be honest about what's going on in your life. www.selfharm.co.uk

Self-Injury Support Offers information about nationwide services to support those affected by self-harm and the Women’s Self-injury Helpline and TESS text service for girls and young women up to 24 years old. Tel: 0808 800 8088 ESS Text: 0780 047 2908 www.selfinjurysupport.org.uk



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