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Care Quality Commission publishes inspection report on services at Warren Court

22 Dec 21

The Care Quality Commission (CQC) has published a report on services provided at Warren Court, our specialist forensic inpatient and secure unit which provides medium secure assessment and treatment services for men aged 18 to 65 with a learning disability, additional mental health needs and a history of offending behaviour.

The CQC, who regulate all health and social care services in England, carried out an inspection in September and October of this year in response to concerns raised with them by staff and stakeholders.

The inspectors observed examples of good practice across the service, in particular in relation to staff treating individual service users with compassion and kindness and providing services in the least restrictive environment possible to support people’s recovery and care. The report cites positive feedback from service users’ families about the service and the quality of care their loved ones received. 

The inspectors also found that some individual service users felt unsafe when there were incidents of aggression in the service, and some staff reported feeling unable to comfortably raise concerns. The CQC stipulated a number of actions for the Trust to take, which it is already working on, including ensuring that:

  • Staff receive and record specialist training relevant to their role
  • All records are completed in accordance with the Mental Health Act Code of Practice.
  • Service users have access to regular patient forum meetings.

Jacky Vincent, Executive Director of Quality and Safety (Chief Nurse) said:

“I am incredibly proud of our team at Warren Court and the hard work they give to care for and keep our service users safe. Like any service, we have some challenges, and it is reassuring to see the work we are doing to address them recognised by the CQC. Warren Court is a caring, supportive, and proactive unit, and we will continue to work with our service users, their families, and carers and our stakeholders to ensure that we provide the best possible care.”

HPFT continues to be rated Outstanding by the CQC and services at Warren Court have been rated as Outstanding since 2018.

To read the full CQC report, please visit here


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