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World Patient Safety Day 2019

16 Sep 19 - 16 Sep 20

Patient Safety Day on 17 September is an internationally recognised day for campaigning to ensure that people working in the healthcare system keep improving patient safety. It is an ideal opportunity for everyone at Hertfordshire Partnership University NHS Foundation Trust (HPFT) to focus on the safety of our service users. This year’s theme is: “Safety culture at all levels”. It fits with one of the key priorities in our Quality Strategy which officially launches this week. The key message is that keeping service users safe is everyone’s business.


HPFT’s Quality Strategy

Patient Safety Day also gives us an opportunity to recognise the great work that has been done by staff at HPFT over the last 18 months, resulting in the Trust coming top for a culture of safety when compared to other mental health trusts in the last staff survey. We scored particularly highly in the following questions:

  • My organisation takes action to ensure errors/near misses/incidents do not happen again
  • Staff given feedback about changes in response to incidents
  • Trust taking action on concerns of service users
  • Care of service users is Trust’s top priority
  • Staff feeling secure about raising concerns around unsafe clinical practice

The tireless work on various initiatives and improvements to tackle the challenges and improve safety across the entire organisation has also resulted in the Trust becoming one of just six mental health and learning disabilities NHS trusts in England to be rated good for safety and overall outstanding by the CQC.

Changes began with a vision to improve safety by developing a culture of safety, where safety is everyone’s business and at the heart of everything we do.

HPFT’s Executive Director of Quality and Safety and Chief Nurse, Dr Jane Padmore said: “The Quality Strategy is not about asking services users what the matter is with them, it is about asking instead what matters to them. Feeling safe when at your most vulnerable has to be a key component of our high quality services. This can only be developed and sustained by safety being everyone’s business, a culture of safety.

“We’ve taken great strides over the last 18 months but this is only the beginning. We continue to make mistakes and do not always deliver the care we aspire to and so being honest and open, learning from these incidents is a high priority. Our journey continues and we will continue to do everything we can to ensure our services become even safer, by always listening to our staff, service users and their carers and families and taking positive action when changes need to be made.”



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