NHS Logo
As One Logo

Online Form

Make a Comment, complaint or compliment

If you wish to make a comment, complaint or compliment about our services or the care you receive, please use the form below.

All fields listed with an * are required. If any required fields are blank, your form will not be submitted.

Do you wish to make a *




If you are making a complaint on behalf of one of our service users, we will require signed consent from them, to take this forward on their behalf. If this is the case, when we have received this form, we will send you an acknowledgement letter and send a consent form to be signed by the patient/service user.
If you would like a reply, how do you wish us to contact you?



Have you contacted us previously about this issue?


If you are making a complaint please tell us who you are




Do you consider yourself to have a disability?



Does the service user/patient consider themselves to have a disability?



If yes do you have:





Please note that Hertfordshire Partnership University NHS Foundation Trust are providers of Mental Health and Specialist Learning Disability Services only, and we cannot respond to concerns about other health providers, NHS Trusts or GP services.
(please state)
What is your gender?



What is the service user/patient's gender?



Please ensure you have filled in all required fields (listed with an *). If any required fields are blank your form will not be submitted successfully. To submit your form, please click the green "submit" button below.

On successful submission of the complaints form you will receive the following message

"Thank you. Your complaint, compliment or comment about our services and the care you receive has now been sent to the Hertfordshire Partnership University NHS Foundation Trust PALS and Complaints team."

If you are experiencing problems submitting your form please contact 01707 253916 or email hpft.complaints@nhs.net

Your reference number for this form is: HPFT-C 624871

Contact Us