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Information for people who use our services, their families and carers


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What is a referral?

A referral is a way to ask for a professional to help.

A professional means someone who can help you with your health needs.

The person who has made the referral will talk to you about your referral and what service can help you.

We will contact you about what you need.

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What is an assessment?

One or two professionals will talk to you about:

  • what is going well
  • what you need help with
  • who else we need to talk to.

If we need to talk to other people about you we will get your consent.

Lady holding a paper with the word consent and a tick

Consent means you tell us it is ok to speak to other people about you.

Other people we may need to talk to are:

  • your family or carers
  • other professionals
  • people that know you well.
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We want to ensure you receive a high quality service. Your views play a critical role in helping us develop and improve. We believe that understanding and responding to comments, concerns, compliments, and complaints from you about the service you have received will help us to make things better for the people that use our services.

By hearing about your experiences, we aim to identify any learning that will help us to address the situation and positively shape the partnership moving forwards.

If you would like to provide us with feedback on the care and support you have received from, you can do this via the following survey link: https://www.rixeasysurvey.org/kiosk/adV3

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Making Services Better

 Our Making Services Better Group meets monthly.  As a group we aim to improve the services we provide.  We want to help people with learning disabilities and their carers to have a better experience of services and get better results.  People who attend the monthly meeting include:

  • Health Access Champions, who are people employed by the Trust who have a learning disability.
  • HPFT staff who are clinical and non-clinical.
  • Carers
  • Advocacy
  • People who use our services
  • Experts by Experience

We are always looking for new members to join the Making Services Better group so please contact is if you are interested in attending.


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