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Calling HPFT service users - share your views in the Adult Community Mental Health Survey

12 Oct 23

The Adult Community Mental Health Survey is rolled out every year and is an opportunity for NHS organisations to understand more about their service user’s experience of community services. The survey is part of the NHS Patient Survey Programme.

The questionnaire is being sent to a sample of 1,750 patients, aged 16 years and over who used adult community and older adult community mental health services during April and May 2023. Service user responses will be anonymous to HPFT.

The survey will show where improvements are needed and what is working well.

Gathering service user feedback is vital for improving the quality of care. Service users will be asked about their care and treatment, communication with staff, information and environment.

Surveys are available in braille, larger font, easy read and alternative languages.

Lara Harwood, Interim Deputy Head of Experience at HPFT said:

“We encourage any service users who receive the survey to take this opportunity to share their experience and help us to make positive changes and understand what is working well. We really do value your input and appreciate the time taken to improve services at HPFT.”

One of the Trust's Experts by Experience shares why she thinks it is important to complete the survey.

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