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HPFT webchat service is still available from 7am-7pm, Monday to Friday

16 Dec 20

Hertfordshire Partnership NHS Foundation Trust’s (HFPT) free webchat service is still available, Monday - Friday for people in Hertfordshire who are experiencing mental health problems and would prefer to talk to a member of our helpline team online, rather than over the phone.

The live webchat service, which launched in August, has helped over 1,100 people in the first two months, including service users, carers and health and care professionals.

HPFT’s Executive Director of Service Delivery and Service User Experience Sandra Brookes said: “We are really happy to be able to offer our support to those in need, in a number of innovative ways that work with people’s preferences and lifestyles.  All our services are open, so I would urge Herts residents to use the new live webchat service for mental health support for themselves or those they are caring for.”

As well as offering advice and support, the live webchat service can also help with:

  • Signposting to other HPFT services
  • Making referrals to GPs
  • Making referrals to voluntary and third sector organisations

People can access the live webchat by clicking on the red circle, which is on HPFT’s website at: www.hpft.nhs.uk/. After providing name and date of birth details, as well as a contact number and postcode, people can live chat online with a member of the helpline team. 

The SPA Mental Health Helpline is also still available 24/7 via the freephone number 0800 6444 101 or by calling NHS 111 and selecting option 2 for mental health services. 

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