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Report finds high standards of care at mental health unit for older people

11 Jan 23

The Care Quality Commission (CQC) has today, Wednesday 11 January, published its report on services provided at Victoria Court, in Stevenage, which is run by Hertfordshire Partnership University NHS Foundation Trust (HPFT).  

Victoria Court is a 27-bed unit for people with mental ill health needs. The CQC, which regulates health and social care services in England, carried out its inspection in November after being informed of concerns which it passed to the Trust for investigation.

As this was a focused inspection and only covered one area, the service was not rated with only the headline findings published. The Trust’s overall CQC rating remains Outstanding and the rating for wards for older people remains Good.

The inspection team found the Trust had addressed all the concerns raised and that those who use the service were receiving good standards of care. Inspectors concluded that the ward had staff who knew the individual service users and there was a good culture.  The ward was clean, well-maintained, and fit for purpose. The CQC reported that staff had said they were “proud” to work at Victoria Court and service users and carers had praised the ward for the staff’s hard work.

The CQC has highlighted a few areas for improvement which the Trust has immediately started to work on.

Karen Taylor, Chief Executive, said: “I am delighted that the CQC report is positive about the care and support provided to service users and carers at Victoria Court. When the CQC informed us of the issues which had been reported, we took immediate action to resolve these issues with our staff.“

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