HPFT's adult community mental health services rated Good by CQC

30 Jun 26

Hertfordshire Partnership University NHS Foundation Trust’s adult community mental health services have been rated Good overall by the Care Quality Commission (CQC), following an inspection in April.

Care Quality Commission (CQC) rating badge with the text "Inspected and rated Good" above the CQC logo on a light grey background. The rating is displayed in white text on a green rectangle.

The services, which support adults of working age across Hertfordshire, were rated Good across all five inspection areas – safe, effective, caring, responsive and well-led. Inspectors visited teams across the county, spoke to staff, people using services and their families, and reviewed care records and a wide range of information about how services are delivered.

The report highlights the compassionate, person-centred care provided by staff, with people using services describing teams as “amazing”, “excellent” and “exceptional”, and saying they felt safe and well supported in their care. Families also spoke highly of the services, with one saying: “I don’t know what we would do without them”, describing the positive impact on their relative’s wellbeing.

Inspectors found that staff took the time to understand people’s individual needs and worked with them to develop personalised care plans. Teams worked closely together, bringing together a wide range of professionals to provide joined-up care, and built strong relationships with partners including GPs, local authorities and voluntary organisations.

Karen Taylor, Chief Executive, HPFT said: “I’m really proud of all our staff, who continue to go above and beyond for the people we support. This report reflects the care, compassion and professionalism our teams show every day, and the difference they make to people and families across our communities.”

The report also recognises a strong culture of learning and improvement across the services. Staff were encouraged to report and learn from incidents, with learning shared across teams to help continually improve care. Inspectors found that staff felt supported and valued, and that leaders had the skills and experience to lead services effectively.

The inspection also highlighted the range of support available to help people live well, including access to therapies, physical health support, employment support and community-based activities.

A link to the report can be found here: www.cqc.org.uk/provider/RWR/reports/AP21708/community-based-mental-health-services-for-adults-of-working-age

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HPFT's adult community mental health services rated Good by CQC