Another outstanding result for HPFT!

12 Jun 26

Rehabilitation services at Hertfordshire Partnership University NHS Foundation Trust (HPFT) have received an outstanding rating from the Care Quality Commission (CQC), highlighting the exceptional care and support provided. This marks three consecutive inspections this year where services have increased their rating, reflecting the consistently high standard of care being provided.

Large group of staff standing together on a grassy field outdoors, each holding a letter to spell “OUTSTANDING”, with one person holding a Care Quality Commission “Outstanding” sign, trees and houses in the background under a cloudy sky.

HPFT’s rehabilitation wards provide long stay mental health rehabilitation for working age adults. They support people with severe and complex mental health needs, often following a hospital stay to return to life back at home.

Feedback from service users and families were a valuable part of the inspection, with many sharing the positive difference the service makes to their lives. People described feeling safe, supported and genuinely cared for. One service user said the ward felt like a “home from home”, while carers spoke about staff being patient, kind and focused on helping people build the skills they need for greater independence.

There were also powerful reflections on the impact of care. One carer described the service as “life changing”. Another said staff treated their loved one “like one of their own children” and that “those people have saved [the patient]”.

Karen Taylor, Chief Executive at HPFT said: “The outstanding rating given by the CQC reflects the high-quality day-to-day care, compassion and commitment our teams bring to supporting people to rebuild their confidence, develop independence and move forward with their lives.. I’m really proud of the difference all our staff make every day for those they support.”

Inspectors saw services delivering care around individuals, focused on helping them to move forward. They saw support that extended beyond treatment and included rebuilding skills, confidence and daily routines. Teams worked closely together to provide joined-up care, including help with education and employment, opportunities for meaningful activity and approaches such as trauma-informed care to help people feel safe and understood.

The CQC also recognised the positive culture behind the service, with leaders creating an environment where staff feel supported and valued, and where learning and improvement are part of everyday practice.

A link to the CQC report is here.

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Another outstanding result for HPFT!