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Have your say on community mental health services in Hertfordshire

07 Apr 22

People who use adult and older people’s community mental health services in Hertfordshire are being contacted to express their views on services as part of a national survey.

The survey, which is carried out each year by the Care Quality Commission, is an important way for service users to share with NHS Trusts the things that matter most to them, what works well in the services that are provided and an opportunity to suggest ways in which improvements can be made.

The Hertfordshire Partnership University NHS Foundation Trust is keen to hear your views in order to support continuous improvement of services and further transformation of adult and older people’s community services across Hertfordshire, together.

Trust Director of Service Delivery and Experience Sandra Brookes said: “After a challenging past couple of years for many of us, we are keen to move forwards and continue on our journey of improving community provision. The survey offers a real opportunity for service users to provide feedback and this will play an important part in how we shape services in the future and help us further progress so that all our service users receive the care and treatment they deserve.

“It is also an excellent opportunity to remind people of the services that are available along with the benefits they bring to all who access them. It is vital that these services ensure that service users rightly feel that they are at the centre of the services and care that is provided.”

More than 1,000 services users, who have received community-based adult and older people’s services between 1 September and 30 November, 2021, are being contacted at random to take part in the survey. Deadline for returning completed forms is June 15. Results will be available in the autumn.

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